Compare Salesforce Service Cloud vs. HandyTrain

COMPARE

Salesforce Service Cloud

VS

HandyTrain

VS

VS

Mailbox Exchange Recovery

VS

VS

C-Wizard

VS

VS

Netsuite OneWorld

VS

VS

Oracle Taleo Cloud Service

VS

Salesforce Service Cloud screenshot HandyTrain screenshot Mailbox Exchange Recovery screenshot C-Wizard screenshot Netsuite OneWorld screenshot Oracle Taleo Cloud Service screenshot
PRICING PAGE

SCORE

Our Score

9.3 ?

Our Score

8.0 ?

Our Score

8.2 ?

Our Score

7.0 ?

Our Score

8.8 ?

Our Score

8.8 ?

CUSTOMER SATISFACTION

CUSTOMER SATISFACTION

CUSTOMER SATISFACTION

97% ?

CUSTOMER SATISFACTION

100% ?

CUSTOMER SATISFACTION

95% ?

CUSTOMER SATISFACTION

N/A% ?

CUSTOMER SATISFACTION

100% ?

CUSTOMER SATISFACTION

N/A% ?

Price

Price

$25

by quote

$399

by quote

by quote

by quote

PRICING MODEL

PRICING MODEL

Monthly payment Quote-based One-time payment Quote-based Quote-based Quote-based
FULL REVIEW

FULL REVIEW

OVERVIEW

OVERVIEW

Service Cloud customer service software gives you faster, smarter customer support.
Popular mobile human resource training application for modern teams.
Mailbox Exchange Recovery is a software tool that repairs corrupt Exchange Server Database (EDB) files and restores inaccessible mailboxes.
C-Wizard is a product by NUMECA International that assists users in automatically setting-up their required parameters.
A cloud-based on-demand platform developed to address real-time global business management and financial consolidation requirements.
Taleo Cloud Service is a talent management solution designed to aid HR recruiters and managers in attracting and retaining staff
QUICK LINKS
FEATURES

FEATURES

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community

HandyTrain FEATURES

  • Mobile Human Resource Training
  • Self-Paced Learning
  • Continuous Training
  • Multimedia Training Content
  • Automated Trainee Evaluation

Mailbox Exchange Recovery FEATURES

  • Corrupt Exchange Server recovery
  • Exports recovered files to live Exchange mailbox
  • Recovers accidentally deleted mailboxes
  • Search particular mails from scanned EDB
  • Selective Mailbox Exchange recovery
  • Saves recovered mailbox in PST format
  • Provides preview of the user mailboxes
  • Save and load scan information
  • Generates log report of entire recovery process
  • Widely compatible

C-Wizard FEATURES

  • Automatic Parameter Set-Up
  • User Experience-Based
  • CFD Process Simplification
  • User-Definable Physical Inputs
  • Customizable Values

Netsuite OneWorld FEATURES

  • Global Accounting/ERP
  • Global CRM
  • Global Ecommerce
  • Global Services Resource Planning (SRP)
  • Global Business Intelligence

Oracle Taleo Cloud Service FEATURES

  • Talent management
  • Staff retention management
  • Applicant tracking
  • New hire onboarding management
  • Employee performance review
  • eSignature functionality
  • Compensation Management
  • Learning Management
  • Onboarding
  • Performance Tracking
  • Recruiting Management
  • Social Integration
  • Succession Planning
PROMINENT CUSTOMERS

PROMINENT CUSTOMERS

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo Kotak Bank, Uber, Future Lifestyle AyurVAID, CivicPlus, Cordicate IT, High Point Solutions City of Chicago, Dell Hitachi Consulting, Intuit, Jackson Hewitt, JSR Micro, Kalparatu, McGraw Hill, Monsanto, Vegas PBS
CUSTOMER TYPES

CUSTOMER TYPES

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
LANGUAGES SUPPORTED

LANGUAGES SUPPORTED

English English, China, Germany, India, Japan, Spain, France, Russia English, China, Germany, India, Japan English, China, Germany, India, Japan, Spain, France, Italy, Portugal English English
SUPPORT TYPES

SUPPORT TYPES

Phone
Ticket Training
Phone Live Support
Ticket
Phone Live Support
Ticket
Phone
Training
Phone
Training
Phone Live Support
Ticket
CONTACT PHONE

CONTACT PHONE

+1-800-667-6389 +91-98503-07468 +1-877-778-6087 +32-2-647-83-11 1-877-638-7848 1-800-633-0738
CONTACT EMAIL

CONTACT EMAIL

ralph@handytrain.com support@stellarinfo.com sales@numeca.be info@netsuite.com
COMPANY'S ADDRESS

COMPANY'S ADDRESS

The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
E4, Monte Carlo, La Citadel
Colony, Dona Paula, Goa
India
Stellar Data Recovery Inc.,
48 Bridge Street Metuchen,
New Jersey 08840, United States
1044 Larkin St,
San Francisco, CA 94109
USA
2955 Campus Drive, Suite 100
San Mateo, CA 94403-2511
4140 Dublin Blvd Ste 400 Dublin, CA 94568 United States
PRICING DETAILS

PRICING DETAILS

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

HandyTrain’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

The available enterprise pricing plans are as follows:

  • Corporate – $399
  • Technician – $599
  • Toolkit – $999

C-Wizard’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

 

NetSuite Oneworld does not provide pricing information on their page. Contact them directly to discuss pricing details.

The vendor does not publicly release its pricing. Interested parties are instructed to go to its website to get a price quotation.

PRICING PAGE

PRICING PAGE

Learn more about Salesforce Service Cloud pricing Learn more about HandyTrain pricing Learn more about Mailbox Exchange Recovery pricing Learn more about C-Wizard pricing Learn more about Netsuite OneWorld pricing Learn more about Oracle Taleo Cloud Service pricing
INTEGRATIONS

INTEGRATIONS

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6

HandyTrain has an open API documentation that lets developers synchronize the application to any third-party solution.

No information available

No information available.

  • NetSuite Inventory Management
  • Oracle Fusion Financial Management
  • NetSuite CRM+
  • TubeMogul
  • SuiteCloud Connect
  • Pardot
  • Cazoomi
  • Bill.com

Taleo Cloud Service integrates with Facebook and Twitter, along with productivity tools like Microsoft Outlook and iGoogle and other Oracle software.

DEVICES SUPPORTED

DEVICES SUPPORTED

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Android
iPhone/iPad
Web-based
Windows
Windows
Windows
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Web-based
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